Contact us
Before you write in
A few things are faster to solve yourself:
- Subscriptions and refunds are handled by Google Play, under Payments and subscriptions in the Play Store app.
- Deleting your account is done in the app from the parent area — see account deletion.
- Removing just some data (a child profile, a cloned voice, saved stories) is on the data deletion page.
- Privacy questions are usually answered in the privacy policy.
Frequently asked
How do I contact SleepOmo support?
Use the contact form on this page, or the Contact us link inside the app under Settings. We reply by email, usually within a couple of days. There is no public support email address — the form makes sure your message reaches us with the details we need.
How do I delete my SleepOmo account?
Account deletion is done in the app, from the parent area, so we can verify it is really you. See the account deletion page for the exact steps and what is removed.
How do I cancel my subscription?
Subscriptions are billed through Google Play, so cancellation is handled there: open the Play Store, go to Payments and subscriptions, choose SleepOmo and cancel. Your stars stay in your account and unfreeze if you resubscribe.
Can I request a refund?
Purchases are processed by Google Play, so refund requests go through Google Play's refund process. If something went wrong on our side, message us and we will help sort it out.
How do I report a story that felt inappropriate?
Please stop playback and send us the story title through the form. Every story is generated to be gentle and age-appropriate, and reports help us tighten the safeguards.
While you're here: browse free bedtime stories or read the bedtime guides.